Privacy Policy
Just Lisa Propertys
Last updated: 2 April 2026
This Privacy Policy explains how Just Lisa Propertys ("we", "us", or "our") collects, uses, discloses, and safeguards your information when you visit our website, interact with our services, or otherwise engage with us in relation to property sales, purchases, rentals, or related services.
Please read this Privacy Policy carefully. By using our website or services, you agree to the collection and use of information in accordance with this Policy. If you do not agree with any part of this Policy, you should discontinue use of our website and services.
1. Who we are and scope of this Policy
Just Lisa Propertys is a property-focused business providing services such as property sourcing, sales assistance, lettings, and related advisory services. For the purposes of applicable data protection laws, we are the data controller of the personal information we collect about you when you use our website and services.
This Policy applies to:
- Visitors to our website and landing pages.
- Prospective buyers, sellers, landlords, and tenants who contact us.
- Existing and past clients or partners who engage our property services.
- Individuals connected to properties we market or manage, such as occupants or guarantors.
Depending on where you are located, different data protection laws may apply (for example, the UK GDPR, the EU GDPR, or other local regulations). We aim to uphold high standards of privacy and data protection regardless of your location.
2. Information we collect
We collect different types of information depending on how you interact with us. This may include:
2.1. Information you provide to us directly
- Contact details such as your name, email address, telephone number, and postal address.
- Property preferences, budget, location, and other requirements you share with us.
- Details about a property you wish to sell, let, or manage (including photographs and descriptions).
- Identity information and documentation where needed for anti-money laundering, right-to-rent, or other legal checks.
- Communication content, including emails, messages sent via contact forms, and notes from calls or meetings.
- Any other information you choose to provide when you complete online forms, request a valuation, book a viewing, or subscribe to updates.
2.2. Information collected automatically
When you visit our website, we may automatically collect certain information about your device and usage, such as:
- Device and browser information (for example, IP address, browser type and version, operating system).
- Usage data (for example, pages viewed, time spent on pages, referring URLs, and click activity).
- Approximate location based on your IP address.
- Log data and diagnostic information to help us maintain website performance and security.
2.3. Information from third parties
We may receive information about you from trusted third parties, such as:
- Property portals and listing platforms where you have submitted an enquiry.
- Social media platforms and advertising networks where you engage with our content.
- Credit reference agencies, identity verification providers, and anti-money laundering service providers.
- Other property professionals involved in a transaction (for example, solicitors, brokers, or surveyors) where necessary and lawful.
3. How we use your information
We use the information we collect for the following purposes, as permitted by applicable law and based on one or more legal bases (such as contract, legitimate interests, consent, or legal obligations):
- To respond to enquiries, provide property details, arrange viewings, and manage your relationship with us.
- To perform and administer contracts, including sales, lettings, or management agreements.
- To carry out identity, fraud, anti-money laundering, and affordability checks where required by law or regulation.
- To send you service-related communications, such as appointment confirmations, updates on transactions, and important notices.
- To personalise your experience and suggest properties or services that may be relevant to your needs and preferences.
- To improve our website, services, and customer experience by analysing usage and feedback.
- To market our properties and services, including sending newsletters or promotional messages where we have your consent or a lawful basis.
- To protect our business, our clients, and our website from fraud, abuse, or security threats.
- To comply with applicable laws, regulations, court orders, and requests from competent authorities.
4. Legal bases for processing (if you are in the UK or EEA)
Where the UK GDPR or EU GDPR applies, we rely on one or more of the following legal bases to process your personal information:
- Contract: where processing is necessary to enter into or perform a contract with you, for example, to market your property or arrange a tenancy.
- Legitimate interests: where processing is necessary for our legitimate business interests (or those of a third party) and your interests and fundamental rights do not override those interests.
- Consent: where you have given us clear consent to process your personal data for a specific purpose, such as receiving marketing communications.
- Legal obligation: where we must process your data to comply with laws and regulations, for example, anti-money laundering or tax obligations.
- Vital interests: in rare cases, where processing is necessary to protect someone’s life or physical safety.
5. How we share your information
We do not sell your personal information. We may share your information with the following categories of recipients, only where necessary and lawful:
- Property portals, advertising platforms, and marketing partners assisting us in promoting properties and services.
- Professional advisers and service providers, such as solicitors, surveyors, mortgage brokers, inventory clerks, and contractors.
- Payment providers and financial institutions involved in processing payments or refunds.
- Technology and infrastructure providers who host our website, CRM, and communication tools.
- Identity verification, credit reference, and anti-money laundering service providers.
- Regulators, law enforcement agencies, and other public authorities where required by law or where necessary to protect our rights or the rights of others.
- Any successor or purchaser (and their advisers) in the event of a business sale, merger, restructuring, or similar transaction.
Whenever we share your information with third parties, we take appropriate steps to ensure that your data is handled securely and in accordance with this Policy and applicable law, including through data processing agreements where required.
6. International transfers
Our business and service providers may operate in different countries. This means your personal information may be transferred to and processed in locations outside your country of residence, including outside the UK or European Economic Area (EEA).
Where such transfers occur and your data is protected by the UK GDPR or EU GDPR, we ensure that appropriate safeguards are in place, such as:
- Transfers to countries that have been deemed to provide an adequate level of data protection by the UK or European Commission.
- Use of Standard Contractual Clauses or equivalent contractual protections approved by relevant authorities.
- Implementing additional technical and organisational security measures where appropriate.
7. Cookies and similar technologies
We may use cookies and similar tracking technologies on our website to help it function effectively, remember your preferences, and understand how visitors use our pages. Cookies are small text files stored on your device by your browser.
We may use, for example:
- Strictly necessary cookies to enable core website functionality and security.
- Performance and analytics cookies to understand how visitors interact with the site and to improve performance.
- Functionality cookies to remember your settings and preferences.
- Advertising or social media cookies where we use third-party tools for remarketing or measuring campaign effectiveness.
Most web browsers allow you to control cookies through their settings, including blocking certain types of cookies or receiving alerts when sites set cookies. If you disable or reject cookies, some parts of our website may not function as intended.
8. Data retention
We will keep your personal information only for as long as reasonably necessary for the purposes set out in this Policy, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. The retention period may depend on factors such as:
- The nature of our relationship with you (for example, enquiry, active client, or past client).
- The type of data and sensitivity of the information.
- The potential risk of harm from unauthorised use or disclosure.
- Applicable legal or regulatory retention obligations (for example, relating to property transactions or anti-money laundering).
When we no longer need your personal information, we will securely delete, anonymise, or otherwise dispose of it in accordance with our data retention policies.
9. Data security
We take reasonable and appropriate technical and organisational measures to protect your personal information from unauthorised access, use, alteration, or destruction. These measures may include:
- Restricted access to personal data on a need-to-know basis.
- Use of secure systems and encrypted connections where appropriate.
- Regular monitoring of our systems for vulnerabilities and attacks.
- Staff training and policies on data protection and confidentiality.
However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
10. Your rights and choices
Depending on your location and applicable law, you may have some or all of the following rights in relation to your personal information:
- Right of access – to request a copy of the personal data we hold about you.
- Right to rectification – to have inaccurate or incomplete data corrected.
- Right to erasure – to request the deletion of your data in certain circumstances.
- Right to restriction – to ask us to restrict the processing of your data in certain situations.
- Right to data portability – to obtain your data in a structured, commonly used, machine-readable format and to transmit it to another controller, where technically feasible.
- Right to object – to object to processing based on our legitimate interests or for direct marketing.
- Right to withdraw consent – where we rely on your consent, you can withdraw it at any time without affecting the lawfulness of processing before withdrawal.
To exercise any of these rights, please contact us using the details provided in the Contact us section below. We may need to verify your identity before fulfilling your request and may be unable to comply in full where certain legal obligations or exemptions apply. We will explain this to you if it is the case.
If you are in the UK or EEA and are not satisfied with how we handle your personal data, you also have the right to lodge a complaint with your local data protection authority. In the UK, this is the Information Commissioner’s Office (ICO).
11. Marketing communications
We may send you marketing communications about properties or services that we believe may be of interest to you. We will do this only where we have a lawful basis to do so, such as your consent or our legitimate interests (for example, in marketing similar services to existing clients).
You can opt out of marketing communications at any time by following the unsubscribe instructions in the email or by contacting us using the details below. Even if you opt out of marketing, we may still send you service-related or transactional messages where permitted by law.
12. Third-party websites and services
Our website may contain links to third-party websites, services, or social media platforms. We do not control and are not responsible for the privacy practices of such third parties. If you click on a third-party link, you will be directed to that third party’s site. We encourage you to review the privacy policy of every site you visit.
13. Children’s privacy
Our services and website are not directed to children, and we do not knowingly collect personal information from anyone under the age of 18. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate steps to delete such information where required.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other reasons. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or by a notice on our website.
15. How to contact us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
Just Lisa Propertys
Email: [email protected]
Website: https://justlisapropertys.com
If your query relates to exercising your data protection rights, please provide enough information for us to identify you and respond appropriately (for example, your name, contact details, and relevant context).
Quick Links
How It Works
Funding Options
Industries We Serve
About Us
Resources
FAQ
Blog
Case Studies
Case Studies
Contact
Privacy Polic
Terms of Service
Cookie Policy